HOW TO CARE FOR YOUR NEW HAT: All of our leatherette patches are heat-pressed onto each hat using a high-strength adhesive. Our patches are not stitched or sewn on. We do not recommend washing our hats. The patch could shrink, fade, or bleed. Also, harsh detergents may damage the patch and the bonding agent. If cleaning is needed, we suggest spot cleaning with a soft cloth.
HOW DO I UPLOAD ARTWORK: In order to make your order process as smooth as possible, we ask that you send us the proper file formats after you place your order by filling out the contact form and attaching the file at the bottom of the Home page or emailing us at jbirdhats@gmail.com.
A black and white version of your logo works best for converting it to an engravable image.
.SVG, .DXF and .AI Files are preferred. Please make sure you convert your text/fonts to outlines. If we do not have the font on file, our software will convert it to the next closest font which may cause your logo to look different.
.JPG files are perfectly fine as long as they are high quality and large format so that we can properly convert them.
.PDF files are also fine but they need be actual .PDF files and not a .JPG file saved as a .PDF.
WILL I GET A PROOF: We will send a digital proof only when requested. If requested, we only send a digital proof after your purchase is made. Depending on our current workload, a digital proof may not be sent until closer to production time. If you have a straightforward logo that is already setup the way you want the patch to look, you most likely do not need to request a proof. This will speed up the order process time.
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